As a Robin Clinical Coach, you will be part of a team of doctors, nurses, social workers, and healthcare professionals that are working together to improve the experience of cancer patients and caregivers. We aim to see people fully, beyond their diagnosis or symptoms. We work with clients holistically, incorporating their values, emotions, resources, support network and challenges into how we best educate and support them through the cancer journey. As a coach, you will get to work closely with our clients from diagnosis through survivorship or end of life care on challenges big and small. As trusted advisors, we strive to be the first person our patients think to call when they have a question or concern.
A Day in the Life
We do lots of great things over the phone and through texting
Get a holistic view of who our clients are beyond their cancer diagnosis and current treatment. Understand what’s important to them, and who they are beyond the medical side in order to provide them information and options to make an informed decision about their true care needs.
Be a trusted resource and build strong relationships with clients. Building strong relationships enables a greater understanding of the individual you are helping. Those relationships drive our ability to help them make improved care decisions, and change their cancer experience for the better.
Educate and empower patients to navigate the cancer journey confidently, getting the right care at the right time. This includes advocating for patients when they need that help, doing legwork, and making the cumbersome feel easier.
Multitask using technology - you’ll be listening, talking, typing, all at one time. Being comfortable with and dedicated to learning changing tools will help you do what you do best - care for our clients.
All communication with clients is HIPAA compliant, private and secure.
What kind of projects would you work on outside of day to day?
Help build out our database of content and resources so we can continue to provide personalized, tailored care at a high quality level.
Further Robin Care’s mission driven culture by joining the team in volunteer and community events with those who have been touched by Cancer
Work with our product development team to provide feedback on features and services to add as we grow
What would success in Year 1 look like? What key things would you accomplish?
Master the ability to collaborate with team members to deliver the best possible service experience to our clients
Support a full time panel of clients with a high level of quality, demonstrated by client feedback surveys
Show the ability and capacity to accept and implement feedback
Have demonstrated education, skills and experience to be successful in this role.
Active, unrestricted Registered Nurse (RN) or Nurse Practitioner (NP) license.
5+ years nursing experience in oncology (telemedicine experience a bonus but not required)
Possess exceptional communication skills (both written and oral) and organization skills
Enjoy working collaboratively across many disciplines
Respond to challenges with patience, empathy, and tenacity
Never met a challenge you didn’t enjoy trying to solve
Have a high tolerance for ambiguity - change is how we grow!
Be an empathic critical thinker and resourceful problem solver
Use data to support clinical decision making; experience with evidence based practice
Values we admire
Whole Person Perspective: We aim to see people holistically - as more than just a role or a diagnosis. We strive to understand all the different facets that make up who we are. That understanding drives empathy and respect.
Authenticity: Because we value and appreciate the whole person, we value authenticity. This includes open/transparent, direct and honest communication which in turn builds trust, productive feedback loops and elevates all of us.
Striving for the Best: We all strive for the best - both individually and as a community. It’s about what is the best for our clients but also what is the best for each other and the two core values above provide an important lens for assessing what’s best in any given situation. In striving for the best, we expect to be constantly learning, and that mistakes will be made. We view mistakes as a conduit to growth, and appreciate them as an opportunity to solve problems and learn.
Robin Care is a cancer program that helps people take better control of their cancer journey, make better decisions, and get the help they are looking for. Our team of compassionate and exceptional Robins comes from diverse backgrounds in nursing, social work, care coordination. They are backed by evidenced-based best practices, leading technology, and new models of engagement so they can underst...and each client deeply, build a trusted relationship, assist in decision-making, and guide people through a complex healthcare situation.
By helping people with this deeply personalized approach we deliver a dramatically better cancer experience that is accompanied by cost savings of 15-30%, which in turn makes cancer care sustainable for all.
Today we offer our services as an employer-provided benefit to employees and their dependents. In coming years we will grow into other markets to deliver on our mission of providing a better cancer experience to all populations.