Role Purpose:

The Clinical Manager, under the direction of the Medical Operations Administrator, is responsible for providing overall leadership and management for the Hematology/Oncology departments and staff. This position is responsible for assuring excellent patient care, customer service and clinical outcomes. The Clinical Manager works with staff to plan, develop and implement changes to existing operational and health care processes to meet current and future clinic service’s needs. Accountable for managing, coordinating and planning patient care and business services functions and activities, which include; assuring that a high quality of patient care and satisfaction standards are achieved, adherence of established medical practice standards and proficiency, voice operations, reception, registration, scheduling, frontline patient services and accounts receivable, and physician scheduling protocol management to include outreach site coordination. Decision making in order to manage daily functions and work toward continuous improvement in a team environment is a crucial element of this position.

Administrative:

1. Manages the clinical and business daily operations for defined departments, which will include the hiring, documenting performance and discipline, performance evaluation and mentoring of staff, as well as competence assessment.
2. Maintains a cost effective, adequate non-physician staffing plan.
3. Provides input into physician recruitment and planning.
4. Participates in and monitors customer service activities. Receives, researches, and performs service recovery for patients.
5. Manages the critical functions that form the foundation of the Dean Revenue Cycle.
6. Participates in the development of operating budget, as well as monitoring and meeting annual budget assumptions.
7. Keeps Administrators informed of issues and/or concerns.
8. Anticipates the need for change and manages the process of change.
9. Monitors and maintains all established business standards.
10. Creates and maintains an environment conducive to lifelong learning.

Communication/Networking:

1. Develops and maintains effective partnerships with physician leaders to effectively implement work plans.
2. Coordinates local communication to physicians, advanced practitioners, and non-physician employees.
3. Acts as an administrative liaison to designated medical departments.
4. Integrates the use of telephonic and electronic communication devices and techniques that supports patients, staff, and physicians.
5. Work collaboratively with Specialty, Clinic, and Business management, as well as Clinic Administrators to ensure innovative and exceptional quality care is delivered.
6. Maintains an effective working relationship with related hospitals, clinics, community agencies and vendors.
7. Assist in the development of new services lines and/or programs.