Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Noretheast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Telephone Triage Operator for our office in Norfolk.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner.
Directs callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.
High school diploma or equivalent required.
Minimum five years office experience, preferably in a medical setting.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Internal Number: MCKEA00877703
About US Oncology Network
The US Oncology Network believes local cancer care is better care. We empower the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home.
Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.
- 25 years of oncology practice management expertise
- Leader in value-based cancer care with over 900 physicians participating in the Center for Medicaid and Medicare
- Innovation Oncology Care Model – one fourth of the entire population of physicians nationwide
- Over 1,400 affiliated physicians
- More than 450 cancer treatment center locations across the United States
- Over 995,000 patients treated annually