Under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures
Maintains patient records, prepares forms, verifies information and resolves routine and non-routine problems
Follows standard procedures and pre-established guidelines to complete tasks
Essential duties and responsibilities
Answers incoming calls and asks appropriate questions to assess patients needs
Schedules new patient appointments with appropriate provider
Provides patients with appointment details such as time, location, directions, and instructions to patients
Records call statistics in New Patient Log
Maintains and updates physician schedules ensuring that patients are scheduled properly
Works in conjunction with the triage nurses to accommodate scheduling requests
Obtains patient demographic, insurance, and other pre-visit required information
Enters patient information into computer systems
Verifies patient's insurance eligibility and benefit coverage/co-pays with payer
Verifies pre-authorizations are completed prior to patient visit
May mail or email patient appropriate medical forms for completion prior to first visit
Proactively follows up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers
Trains new Patient Services Coordinators on policies and procedures
Double checks co-workers work and provides procedure guidance
May research, resolve, or provide direction to co-workers' escalated issues
Proactively identifies process and procedure gaps and develops tools to improve efficiencies
Maintains strictest confidentiality
Adheres to all HIPAA guidelines/regulations
Performs other duties as requested or assigned
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Internal Number: MCKEA00878313
About New York Oncology Hematology
New York Oncology Hematology (NYOH) is the leading provider of community-based cancer care and blood disorder services. With seven convenient locations in Albany, Amsterdam, Clifton Park in Saratoga County, Hudson, Rexford and Troy, our team of 32 physicians and 350 cancer care specialists see more than 100,000 cancer visits a year.
NYOH has always been at the forefront of cancer care. More than 30 years ago, we began as the region’s first oncology practice in a community setting (outside a hospital). A few years later, we offered the first radiation treatment outside a hospital setting.
Today, we continue our commitment of providing world class care, close to home. We offer the region’s largest clinical research and drug trial operation, only stem cell transplant program and only neuro-oncology care. We recently brought the first Varian Truebeam Radiotherapy System to our new practice: Clifton Park in Saratoga County.
Our medical staff includes 32 board certified physicians who specialize in the care of patients with cancer (medical oncology and radiation oncology) and blood-related disorders (hematology). With a patient care team of more than 350 oncology certified nurse...s, pharmacists, laboratory technologists, radiation therapists and support personnel, we are able to provide the personal level of care our patients need during treatment.