• The triage nurse's primary responsibilities are to triage telephone calls from patient, families and community, administer ordered injections, pump disconnects, prescription refills, home care referrals, and work closely with providers and nursing in clinic .
• Prioritize incoming calls based on clinical acuity. Determine the severity of the caller's complaint. Direct the caller to the appropriate emergency services if necessary, recommend the suggested medical follow-up based on their assessments and established triage protocols, and provide health information
• Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the issue.
• The triage nurse is expected to work closely with providers, nurses, and all other members of the medical center staff by demonstrating effective communication, teaching, and negotiating skills.
• The telephone triage nurse is accountable for quality assessment, efficient managed care, and patient satisfaction in collaboration with the health care team.
• Provides and guides patient teaching, counseling, and indicated medical recommendations while maintaining standards of professional nursing practice.
• Review and triage the lab/x-ray results received in the office and notify the medical practitioner of critical values.
• Documents information provided to patients during triage in any/all applicable electronic health record systems.
• Responsible for communicating to respective physicians any additional documentation/notes from triage event(s) that physician may need for follow-up patient care.
• Other related duties as required.
Ability to utilize judgment and decision-making skills in performing triage exemplifying sound clinical judgment.
• Pleasant telephone manner.
• Excellent customer service skills and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Outstanding written, verbal, telephone and interpersonal communication skills, including time management (ability to prioritize and effectively manage multiple tasks).
• Knowledge of hematology and oncology clinical procedures and all processes involved in the delivery of quality care.
• Ability to effectively communicate information to supervisor, peers, or customers.
• Ability to work both effectively with minimal supervision as well as with fellow staff as a team.
Minimum 2 years experience with demonstrated competence in all aspects of nursing care and independent decision making in hematology and oncology. Experience in hematology/oncology, emergency medicine, or adult ambulatory care preferred. Must complete OCN certification within 2 years of entering position.*
Minimum of Associates Degree in Nursing required, Bachelor of Nursing degree preferred.
Internal Number: 13003
About Boston Medical Center
At Boston Medical Center, all are welcome and treated equally. The best and brightest physicians, representing virtually every medical specialty, choose to work here for the opportunity to make a difference in their community and beyond. Unwavering in its commitment to the community, BMC is a private, not-for-profit, 567-bed, academic medical center located in Boston's historic South End. The primary teaching affiliate for Boston University School of Medicine, BMC is the largest safety net hospital and busiest trauma and emergency services center in New England.