Texas Oncology is looking for a Telephone Triage Oncology Registered Nurse (RN) to join our team! This position will be located at the Austin Central location at 6204 Balcones Dr., Austin, TX 78731, oneof the 175+ sites we have across the state of Texas and southeastern Oklahoma. This is a Full-time M-F position with no weekends, call, or major holidays. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.
Why work for us?
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Telephone Triage RN do?
This telephone triage nurse will be taking calls for the Austin Central location. The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
The essential duties and responsibilities:
Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics
Asks appropriate, open ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patient’s symptom and side effect management inquiries and documentation of such interventions.
Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization
Evaluates and determines if emergency care is needed, or if the patient can be seen in the outpatient clinic
Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols
Sets up same day and/or future provider/infusion room appointments to address symptom management concerns
Demonstrated knowledge of oncology or applicable specialty therapies and medications, potential side effects and appropriate management / nursing interventions thereof
The ideal candidate for the Telephone Triage RN will have the following background and experience:
Graduate from an accredited program for professional nursing education, BSN preferred.
Minimum of 3 years nursing experience needed.
Oncology or applicable specialty experience required.
Current or pending Oncology or applicable specialty certification preferred.
Experience and knowledge of the purpose and use of medications in the treatment of cancer is preferred.
Current RN state license with the applicable State Board of Nursing.
Current CPR certification required.
Electronic Medical Record (EMR), Basic Microsoft Office, Basic computer skills with ability to navigate multiple systems simultaneously
Specialized Knowledge/Skills – Experience and knowledge of the purpose and use of medications in the treatment of cancer is needed. OCN Preferred
Internal Number: JAG JM 2
About Texas Oncology
Texas Oncology has over 210+ sites across the state of Texas and Southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.