Director, Patient Services

Are you cause driven and can embrace our mission where brain tumors are eliminated? Are you experienced in both patient care and program management and want to combine those skills to benefit our nonprofit?  The American Brain Tumor Association (ABTA) (located near O’Hare Airport) is a steadfast advocate on behalf of the brain tumor community in the U.S. where we help patients, caregivers and their loved ones.  Our mission is to advance the understanding and treatment of brain tumors with the goals of improving, extending and, ultimately, saving the lives of those impacted by a brain tumor diagnosis.  Join us as the Director of Patient Services where you will partner with our research team as an integral contributor to this important mission.

The Director of Patient Services is responsible for leading, designing, and implementing a wide array of ABTA’s national patient services and supportive programs. Responsibilities include developing strategies, setting goals  and integrating the strategic plan of the organization into patient directed programs and education services.  This position is responsible for identifying strategic and program priorities that promote the ABTA’s mission and vision through organic growth of its programs.  This position also creates and executes a plan to expand program reach by building relationships with allied health professionals and national health organizations.

HOW YOU’LL SERVE OUR ORGANIZATION

Program Development

• Implements a strategy and develops new programs for the expansion of ABTA’s education programs in accordance with our overarching mission and vision
• Identifies and recommends areas for focused improvement in the areas of the ABTA Careline, patient meetings, online social media network, and dynamic use of existing and emerging technology
• Analyzes results of competitive analyses of the neuro-oncology patient education environment and related recommendations for improving ABTA’s patient education programs and services
• Develops and implements an actionable plan for developing patient education services, outlining capacity requirements and budget impact of national expansion
• Determines fiscal goals for programs and services in collaboration with the Chief Mission Officer
• Serves as a professional liaison to the healthcare community and collaborates with other health professionals and groups to advance industry best practices, maximize outreach, strengthen partnerships and identify trends
• Establishes and maintains key program outcome metrics and evaluates effectiveness and impact
• Updates and refines patient services Standard Operating Procedures (SOP’s) as needed on an annual basis, monitors implementation of and compliance with SOP updates and provides training when necessary
• Organizes and leads meetings and conference calls related to patient services programs, including the annual Patient and Family Conference
• Serves as a visible leader of the ABTA’s strategic growth initiatives and collaborates with senior managers and to support effective program development

Patient Services Communications

• Utilizes social media sites, and other emerging technologies for program delivery and brand extension
• Works closely with the Marketing and Communications team to market programs and develop education and training materials.  Writes and edits health related content as required

WHAT WE ASK FOR:

• RN license required. Master’s degree in public health, healthcare administration, social work, nursing or related field highly desired.
• Two plus years of experience building community outreach initiatives and program planning including strong program management skills required
• Strong leadership and influencing skills with excellent verbal and written communication skills to work effectively with staff, board members, volunteers, donors, participants and other supporters
• Strategic planning and visioning experience in a non-profit environment. Considerable experience in neurological disease field preferred
• Ability to evaluate national impact, program effectiveness, trend analysis and integrate evaluation results into new program planning  
• Experience managing non-profit programs with a focus on growth, expansion, and strategic positioning
• Demonstrated ability to understand program structure, design and portability. Strong financial aptitude, including experience creating financial projections in a non-profit environment  
• Ability to lead a mixed team of healthcare professionals and support staff in an association / non-profit social service organization setting
• Familiarity with insurance policies as well as national standards in patient education and/or healthcare informatics 
• High attention to detail, strong process orientation, demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment   
• Ability to work on multiple projects and function effectively both independently and as part of a team
• Strong proficiency using Microsoft Office, e-technologies,  familiarity with web analytics, CMS, and social networking site administration.
• Ability to travel up to approximately 10%

Salary is in the mid to upper $80K range

If you are interested in joining our team, please forward a cover letter with your resume to careers@abta.org.

Equal Opportunity Employer     

The ABTA is an Equal Opportunity Employer and provides equal employment opportunities to all persons.  The ABTA does not discriminate on the basis of race, color, sex, sexual orientation, age, religion, national origin, or disability in accordance with applicable laws.