JOB SUMMARY: The Business Operations Manager coordinates, monitors, and evaluates the operation of the Cancer PCC network sites including but not limited to VICC at Cool Springs, VICC at NorthCrest, VICC at Spring Hill clinics. This position oversees the patient access, scheduling, templates, workflows and efficiencies within the practice/department. Role will also be responsible for monitoring and resolving WQ, message baskets, open encounters reports. Responsible for provider onboarding and offboarding. Monitors and reports on practice access and capacity key performance indicators. Responsible for competency training, performance evaluation of direct reports.
Develop work goals for the unit/area consistent with institutional and departmental goals and policy
Plan to achieve goals or establish priorities
Initiate changes or develop new policies, procedures and/or methods
Help unit to understand, share, and support the vision
Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
Monitor and coordinate programs and actions
Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
Coordinate the activities of one or more functions to effect unity of operation
Adjust work schedules or project priorities to meet emergencies or changing condition.
Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
Participate in periodic management meetings to keep top management informed of problems and concerns
Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
Plan communicate budget calendar and process
Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need
Frequently prepare ad hoc financial and budget reports
Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department
Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
Exceed defined service standards for the unit/area
Ensure that the service standards established for the unit/area are met or exceeded
Monitor performance against service standards
Use patient/customer satisfaction data to improve systems, processes, and outcomes
Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually)
Monitor quality assurance standards, programs and procedures within the unit/area
Ensure that defined quality standards are met within area of responsibility
Vanderbilt-Ingram Cancer Center
One of 47 National Cancer Institute (NCI)-designated Comprehensive Cancer Centers, and the only one in Tennessee that conducts research and cares for adults and children with cancer. Member of the National Comprehensive Cancer Network (NCCN), a non-profit alliance of 27 of the world's leading cancer centers who have come together to improve care for cancer patients everywhere. Ranked #1 Cancer Center in Tennessee and 33rd in the nation, by U.S. News & World Report. Nearly 300 researchers and physician-scientists in eight research programs. A comprehensive team of more than 100 physicians with the depth and breadth of experience to design a treatment plan customized to every patient. In addition to the Henry Joyce Clinic at The Vanderbilt Clinic, convenient community locations are located at One Hundred Oaks, Cool Springs, Franklin, Spring Hills, Springfield and Clarksville - with additional locations coming soon. A wide spectrum of services support patients' individual needs from diagnosis through survivorship, including education, prevention, screening, diagnosis, wellness services, hereditary cancer consultation, treatment, palliative care and survivorship. Enhancing cancer care in the region through affiliate relationships with Baptist Memorial Health Care, Maury Regional Medical Center, NorthCrest Medical Center, and Williamson Medical Center. Currently we are 7th in competitively awarded NCI grant funding with over $65 million; a total research base of over $155 million in research funding from public and private sources. Privileged to serve more than 6,252 new cancer patients and deliver care for more than 151,000 outpatient visits each year. At the forefront of promising new therapies, with access to over 150 clinical trials at any given time. Nationwide leaders in cancer survivorship, with one of the only centers in the country with a comprehensive program for cancer survivors regardless of age, type of cancer or where they received their oncology treatment. Developed www.mycancergenome.org , an award-winning online resource for genetically informed cancer information, which has received visitors from over 200 countries/territories.
Click here to view how Vanderbilt Health employees celebrate the difference they make every day: Celebrate
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Our Nursing Philosophy:
We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.