Are you cause-driven and can embrace our mission where brain tumors are eliminated? The American Brain Tumor Association (ABTA) is a steadfast advocate on behalf of the brain tumor community in the U.S. where we help patients, caregivers and their loved ones. Our mission is to advance the understanding and treatment of brain tumors with the goals of improving, extending and, ultimately, saving the lives of those impacted by a brain tumor diagnosis. Join us as the Director of Patient Services where you will partner with our research team as an integral contributor to this important mission. The Director of Patient Services is responsible for leading, designing, and implementing a wide array of ABTA’s national patient services and supportive programs. Responsibilities include developing strategies, setting goals, targets and metrics, and integrating the strategic plan of the organization into patient directed programs and education services. The incumbent serves as an expert resource regarding service excellence and patient experience. This position is responsible for identifying strategic and programmatic priorities that promote the ABTA’s mission and vision through organic growth of its programs delivered by staff, and creating and executing a plan to build strategic relationships with allied health professionals and national health organizations to expand the reach of our programs.
This position is remote. However, it is ideal for candidates to be located in an area of the US with access to reliable transportation and the ability to easily access a major airport.
HOW YOU’LL SERVE OUR ORGANIZATION
Implements a strategy for the expansion of ABTA’s education programs in accordance with ABTA’s mission and vision.
Identifies and recommends areas for focused improvement in the areas of the ABTA Careline, patient meetings, brochures, online social media network, peer to peer mentoring, and dynamic use of existing and emerging technology.
Analyzes results of competitive analyses of the neuro-oncology patient education environment and related recommendations for improving ABTA’s patient education programs and services.
Develops new programs as needed to help advance ABTA’s mission
Develops an outreach plan that includes presentations in the community, development of outreach materials, and ways to strengthen established relationships and cultivate new ones.
Works with nurse navigators, social workers and other healthcare professionals to maximize outreach and strengthen organizational partnerships.
Develops and implements an actionable plan for developing patient education services, outlining capacity requirements and budget impact of national expansion.
Determines fiscal goals for programs and services in collaboration with the Chief Mission Officer.
Serves as a professional liaison to the healthcare community and collaborates with other health professionals and groups to advance industry best practices and identify trends.
Establishes and maintains key program outcome metrics and evaluates effectiveness and impact.
Updates and refines patient services Standard Operating Procedures (SOPs) as needed on an annual basis, monitors implementation of and compliance with SOP updates and provides training when necessary.
Organizes and leads meetings and conference calls related to patient services programs, including the ABTA annual National Conference.
Acts as an ABTA liaison to the Clinical Advisory Committee (CAC), assuring that the CAC is appropriately engaged in its advisory role and that ABTA is maximizing the value of the CAC’s clinical expertise.
Serves as a visible leader of the ABTA’s strategic growth initiatives and collaborates with Senior Managers and staff to support effective program development.
Other duties as necessary.
Patient Services Communications
Utilizes E-technologies, social media Web sites, and other emerging technologies for program delivery and brand extension.
Works closely with the Marketing and Communications team for marketing the programs and developing education and training materials. Some writing/editing of health related content required.
Promotes collaboration amongst patient services staff and works collaboratively across departments.
Other duties and responsibilities may be assigned at any time.
ABOUT OUR CULTURE
The ABTA offers a comprehensive benefits package including health, life and disability insurance; a 401K plan with no waiting period, a generous paid time off plan, work-life balance and the opportunity to work away from the office.
If you are interested in joining our team, please forward a cover letter with your resume to firstname.lastname@example.org.
Equal Opportunity Employer
The ABTA is an Equal Opportunity Employer and provides equal employment opportunities to all persons. The ABTA does not discriminate on the basis of race, color, sex, sexual orientation, age, religion, national origin, or disability in accordance with applicable laws.
WHAT WE ASK FOR
Minimum of master’s degree in public health, healthcare administration, social work, nursing or related field. RN license required.
Two to five years of experience building community outreach initiatives and program planning.
Demonstrated team leadership ability.
Strong project management skills.
Strategic planning and visioning experience in a non-profit environment. Considerable experience in neurological disease field preferred.
Ability to evaluate national impact, programmatic effectiveness, analyze trends, and integrate evaluation results into new program planning.
Experience managing non-profit programs with a focus on growth, expansion, and strategic positioning.
Demonstrated ability to understand program structure, design and portability. Strong financial aptitude, including experience creating financial projections in a non-profit environment.
Ability to lead a mixed team of healthcare professionals and support staff in an association / non-profit social service organization setting.
Familiarity with insurance policies as well as national standards in patient education and/or healthcare informatics.
High attention to detail, strong process orientation, demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.
Ability to work collaboratively with all constituent groups, including staff, Board members, volunteers, donors, program participants, and other supporters.
Ability to work on multiple projects and function effectively both independently and as part of a team.
Strong proficiency using Microsoft Office, E-technologies, familiarity with Web analytics, Web-based CMS, and social networking site administration.
Ability to travel up to approximately 30%.
Telecommuting is allowed.
Internal Number: ABTA2021-001
About American Brain Tumor Association
Founded in 1973, the American Brain Tumor Association (ABTA) was the first national advocacy organization committed to funding brain tumor research and providing information and education to patients, caregivers, and their loved ones. For 48 years, the ABTA has been providing comprehensive resources that support the complex needs of brain tumor patients and caregivers, as well as the critical funding of research in the pursuit of breakthroughs in brain tumor diagnosis, treatment and care.