Description Patient Relations Specialist In your pivotal and rewarding role as Patient Relations Specialist, you will work closely with the Administrative Assistant who fields patients feedback. You will evaluate the feedback, proceed to do a deeper dive into the matter, and will then forward to appropriate Medical Center leadership who will attempt service recovery. KEY RESPONSIBILITIES: Receives and documents complaints and compliments. Engages relevant clinical or management staff to evaluate and respond. Facilitates timely response in an appropriate manner. Makes recommendations to improve processes or service opportunities. Department/Unit Summary
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