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Icahn School of Medicine

New York, New York

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Sr. Customer Relations Manager-Patient Access-REMOTE
Description JOB SUMMARY: Sr. Customer Relations Manager is responsible for partnering with PCCs and Care Connections to mitigate access barriers to enhance the patient experience. The Manager is responsible for delivering monthly access KPIs, bringing access-related provider and/or clinical concerns to Change Management, and attend PCC meetings, as applicable, to communicate scheduling challenges from Care Connections. DEPARTMENT SUMMARY: Patient Access Services (PAS) is committed to connecting our patients to the care they need to get well and stay well. We work in collaboration with our clinical teams to provide a seamless patient experience, from the first phone call to the day of the appointment and


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