The Vice President for Patient Service Delivery and Partnership Development will oversee the staff, operations, and strategy for two key, well-established areas of service delivery within LLS’s Education & Services Department: The Information Resource Center (IRC) and The Clinical Trial Support Center (CTSC). The IRC is staffed by 20 oncology social workers and nurses who provide comprehensive support and information to patients living with blood cancer and their families, while the CTSC is staffed by 11 oncology research nurses who educate patients and their families about clinical trial treatment options and help patients overcome barriers to enrollment in appropriate clinical trials, in coordination with their health care team. These two centers, with fully remote staff, work synergistically to ensure patients and caregivers receive the best possible support and treatment options.

This individual will also supervise the Director of Strategic Healthcare Partnerships; a significant portion of the Vice President’s efforts will be dedicated to working with this Director to build and/or expand relationships with care delivery organizations and associations nationally to foster increased patient referrals – especially of patients from underserved groups – to the IRC and CTSC, which, like all LLS services and resources, are provided free of charge. This work will entail the dissemination and evaluation of novel technologies that facilitate automated patient referral through EHRs at sites of care as well as the identification of other innovative means of facilitating referral from systems of care delivery. Further, the individual in this role will work with LLS’s marketing and communications staff and external consultants to develop messaging and materials related to the IRC and CTSC and support the efforts of fundraising staff seeking financial support for these programs. This Vice President will work closely with other leadership within the Education & Services Department to ensure synergy across departmental areas as well as ongoing staff development and programmatic quality improvement. Lastly, the Vice President will play a key role in defining and reporting on IRC and CTSC activities internally and externally, and will use a data driven approach to shape the future direction of these important programs and the Department as a whole, which are designed to increase access to care and quality of life of patients with and survivors of a blood cancer.

As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

All LLS employees are required to provide proof of vaccination for COVID-19 before beginning work at LLS unless a valid medical, religious, or other exemption is approved consistent with applicable law.

While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s Strategic Talent Partner.

Duties and Responsibilities:

• Provide guidance and support to the leaders and staff of the IRC and CTSC; provide support for continuous quality improvement and for maximizing efficiencies, effectiveness, and staff satisfaction and development.
• Engage external evaluation firms periodically to document the value of the IRC and CTSC and identify areas for improvement, for internal audiences as well as existing and potential IRC and CTSC corporate funders.
• Work with IRC and CTSC staff, and departmental staff responsible for data capture and analytics, to define key performance metrics, monitor data and provide regular reporting and recommend course corrections to optimize functioning.
• Using collaborative leadership, conduct outreach to and build relationships with institutions and individuals nationally that provide oncology treatment, as well as with payers, professional associations and other organizations in the healthcare delivery ecosystem, in order to increase awareness of LLS services and patient referrals to the IRC and the CTSC; coordinate these efforts with the leadership and staff within the department’s patient and community outreach and patient and professional education teams, and with the staff who manage LLS’s patient financial assistance programs.
• Manage the Director, Strategic Healthcare Partnerships, who will provide support, direction, and on-the-ground outreach to facilitate the cultivation of new relationships and maintenance of existing ones.
• Leverage and expand existing work, in close collaboration with the Director, Strategic Healthcare Partnerships, to foster point-of-care referrals through the adoption of the LLS referral app within an institution’s EHR; which leverages state-of-the-art technology to prompt referral and transmit patient information to LLS’s IRC with patient consent; oversee external evaluation of this work to document effectiveness.
• Identify other opportunities to leverage technology – including through partnerships – in order to facilitate more timely and efficient referrals, especially patients and caregivers from underserved groups.
• Act as a resource for fundraising colleagues within LLS’s Advancement, Corporate Development, and Innovation teams to cultivate corporate donations to (and referrals to, as appropriate) the IRC and CTSC.
• Support the writing of grant proposals for pharmaceutical and other corporate donors, as well as individual donors, to increase funding available for the IRC and CTSC; present to potential donors and report on progress to those who have provided funding.
• Collaborate with other colleagues within the department, staff in LLS’s Marketing Department, and external consultants to develop marketing messages and materials to raise awareness of and drive patients to the IRC and CTSC; engage and work with Marketing colleagues to manage external marketing firms as needed.
• Work with the SVP of Education, Services and Health Research and other senior colleagues in the department and staff in Mission Operations to develop multi-year strategic plans and budgets that are driven by internal and external data
• In coordination and collaboration with the team, present on IRC and CTSC activities and progress to internal audiences and represent LLS at external meetings, conferences, symposia, expert panels, etc. to develop relationships and to showcase the depth of LLS’s unique services, resources and expertise in the cancer and blood cancer arena.
• Stay abreast of public policy changes and the lay and academic literature to identify opportunities and mechanisms to communicate the value of LLS services and heighten awareness and utilization.
• Participate in the writing of reports for internal and external audiences, and manuscripts for publication in peer-reviewed journals.
• Review blood cancer disease classifications to ensure alignment between our Salesforce system and external systems from which we are drawing patient data (e.g., EHRs and SEER).
• Assist with and provide leadership on other departmental and cross-department

• Education & Experience Requirements:

  • Master’s degree in nursing or related field (e.g., healthcare administration, social work) required.
  • At least 10 years of directly relevant experience, and at least seven years of supervisory experience; experience supervising teams is preferred.
  • At least five years of experience working in a healthcare delivery setting, including time spent in an oncology care setting.
  • Must have experience working in the field of cancer; knowledge of blood cancers is a significant plus.
  • Experience with program evaluation and/or quality improvement projects preferred.

  Additional Position Requirements:

  • Excellent judgment, critical thinking and problem-solving skills.
  • Exceptional people management skills, with demonstrated success in overseeing teams and addressing personnel matters.
  • Outstanding project management, prioritization, and planning skills, with demonstrated success producing high-quality, on-time deliverables, with attention to detail and accuracy.
  • Experience developing and managing large departmental budgets.
  • Understanding of oncology health care delivery systems and experience working with multiple organizations and associations in the oncology arena.
  • Excellent written and oral communication skills, as well as strong presentation skills with the ability to present information in a simple and straightforward way for non-technical audiences; substantial experience writing reports and presentations.
  • Experience utilizing data that are internal and external to an institution to drive decision making.
  • Experience working in multi-disciplinary, cross-functional teams and effectively collaborating with a range of stakeholders.
  • Sound judgment and maturity, exemplified by consistent professionalism in dealing with individuals at all levels, both internally and externally.
  • Highly proficient in the use of Microsoft Office, particularly Excel and PowerPoint.
  • Some travel (approximately 15%-20% of time) will be required.

  Physical Demands & Work Environment:

  • Physical demands are minimal and typical of similar jobs in comparable organizations.
  • Work environment is representative and typical of similar jobs in comparable organizations.
  • Average salary range is $150k – 215k, open to further discussion based on geography.
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• projects as requested.