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Dignity Health

Sacramento, California

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Columbia Memorial Hospital

Astoria, Oregon

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UMass Memorial Health - Harrington

Southbridge, Massachusetts

Hoag Memorial Hospital Presbyterian

Newport Beach, California

PharmaCord

Jeffersonville, Indiana

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GW Cancer Center

Washington, D.C.

Kaiser Permanente

Duluth, Georgia

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GW Cancer Center

Washington, D.C.

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New Hampshire Oncology-Hematology, PA

Concord, New Hampshire

GBMC

Towson, Maryland

GBMC

Towson, Maryland

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Phoebe Putney Health System

Albany, Georgia

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Seattle Cancer Care Alliance - Fred Hutch-Seattle Children's-UW Medicine

Seattle, Washington

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ThedaCare

Appleton, Wisconsin

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Seattle Cancer Care Alliance - Fred Hutch-Seattle Children's-UW Medicine

Seattle, Washington

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Seattle Cancer Care Alliance - Fred Hutch-Seattle Children's-UW Medicine

Seattle, Washington

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Sr. Manager, Workforce Optimization-Patient Access Technology
Description Job Overview: The Senior Manager of Workforce Management will lead the day to day operations of the Workforce Optimization (WFO) team. This task will encompass monitoring and evaluating call center staffing levels, call volume efficiency, and correlated patient and employee satisfaction results for all areas of the business. The WFO Team is responsible for short- and long-term call forecasting, associate scheduling, real-time management of contact queues, and associate schedule adherence. Workforce Management (WFM) involves data collection, analysis, reporting, and intensive real-time monitoring. This position requires a strong background in process improvement experience and statistical analysis. Position Shift


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