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Baylor Scott & White Health

TEMPLE, Texas

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AdventHealth

Ocala, Florida

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Baylor Scott & White Health

McKinney, Texas

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Vanderbilt Health

Nashville, Tennessee

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Baylor Scott & White Health

Dallas, Texas

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AdventHealth

Ocala, Florida

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Geisinger

Lewistown, Pennsylvania

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Baylor Scott & White Health

Marble Falls, Texas

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Banner Health

Sun City West, Arizona

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Vanderbilt Health

Nashville, Tennessee

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Banner Health

Sun City, Arizona

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Valley Baptist Medical Center - Harlingen

Harlingen, Texas

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Geisinger

Lewistown, Pennsylvania

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Geisinger

Danville, Pennsylvania

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Geisinger

Danville, Pennsylvania

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Saint Francis Hospital - Bartlett

Bartlett, Tennessee

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Duke University Health System

Durham, North Carolina

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Banner Health

Sun City, Arizona

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Vanderbilt Health

Nashville, Tennessee

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Baylor Scott & White Health

Waco, Texas

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Baylor Scott & White Health

Waco, Texas

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Sr. Manager, Workforce Optimization-Patient Access Technology
Description Job Overview: The Senior Manager of Workforce Management will lead the day to day operations of the Workforce Optimization (WFO) team. This task will encompass monitoring and evaluating call center staffing levels, call volume efficiency, and correlated patient and employee satisfaction results for all areas of the business. The WFO Team is responsible for short- and long-term call forecasting, associate scheduling, real-time management of contact queues, and associate schedule adherence. Workforce Management (WFM) involves data collection, analysis, reporting, and intensive real-time monitoring. This position requires a strong background in process improvement experience and statistical analysis. Position Shift


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