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Bon Secours Hematology & Oncology

Greenville, South Carolina

Jefferson Healthcare

Port Townsend, Washington

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Texas Oncology

Denison, Texas

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HCA - Trident Medical Centers, Charleston SC

Charleston, South Carolina

RWJBarnabas Health - Jersey City Medical Center

Jersey City, New Jersey

Parkland Health & Hospital System

Dallas, Texas

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Seattle Cancer Care Alliance

Seattle, Washington

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Atrius Health

Kenmore, Massachusetts

The MetroHealth System

Cleveland, Ohio

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Freeport, Illinois

Redeemer Health

Meadowbrook, Pennsylvania

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Seattle Cancer Care Alliance

Seattle, Washington

Presbyterian Healthcare Services

Albuquerque, New Mexico

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Dover, Delaware

Community Medical Center

Missoula, Montana

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UT Southwestern Medical Center

Dallas, Texas

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Sr. Manager, Workforce Optimization-Patient Access Technology
Description Job Overview: The Senior Manager of Workforce Management will lead the day to day operations of the Workforce Optimization (WFO) team. This task will encompass monitoring and evaluating call center staffing levels, call volume efficiency, and correlated patient and employee satisfaction results for all areas of the business. The WFO Team is responsible for short- and long-term call forecasting, associate scheduling, real-time management of contact queues, and associate schedule adherence. Workforce Management (WFM) involves data collection, analysis, reporting, and intensive real-time monitoring. This position requires a strong background in process improvement experience and statistical analysis. Position Shift

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